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Terms & Conditions

Welcome to BAW Stairlifts

BAW Stairlifts Terms and Conditions


1.1 all estimates are made and all orders are accepted by the Company subject to the following conditions.
1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.


2.1 ‘Every effort will be made to ensure the supply of goods and services on the agreed date but cannot be held responsible for delays beyond the company’s control’
2.2 Alterations to the order by the Customer may result in delay in delivery.
2.3 The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so and may charge the Customer with reasonable charges for storage.
2.4 The Customer will be required to sign a checklist on completion of satisfactory installation of their stairlift.

2.5 BAW Stairlifts reserves the right to allow 21 working days from tech survey to installation on all bespoke and tailor-made products.
2.6 All fitted stairlifts are drilled, cut & tailor made for each individual staircase.

2.7 You will not be reimbursed or recompensated for any alterations that may have been made to the staircase or the surrounding area nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift, ‘unless due to our negligence’

BAW Stairlifts Terms & Conditions: RETURN OF THE GOODS

3.1 BAW Stair lifts offer a 14 day cooling off period please call 01449701122 to request a paper version.
(Custom made goods or made to measure items are exempt from this cooling-off period)

3.1a The consumer has a right for a full refund if their cancellation rights apply within 14 days of an order.

3.2 The consumer has the right to cancel their contract with BAW STAIR LIFTS if they wish within fourteen calendar days starting on the day the notice of right to cancel is issued. The cancellation notice will be included with the initial pre-contract notice supplied to the consumer.


Changed your mind? BAW Stairlifts Return Policy.


The BAW Stairlifts 14 Day Right to Cancel 

Consumers are entitled to a stairlift cooling off period of 14 days. During this time, you have the right to cancel your order or purchase and obtain a full refund.




You must provide notice of cancellation in writing in one of the following ways:




Posted to or left at the following address:

BAW Stairlifts 
2 Adelaide Mews,
Suffolk, IP14 2GA




Emailed to

You must ensure this is done no later than 14 calendar days after receipt of goods.

The stairlift cooling off period does not include the following:


  • SPECIAL ORDER GOODS | Goods made to order and personalised specification.

  • MADE TO MEASURE STAIRLIFTS | Stairlifts (curved and straight) and other lifts or hoists that we have cut and made to measure.

  • Fitted Stairlifts | Stairlifts that have been cut, drilled and fully installed.

When there’s no cooling-off period


With some types of distance sale, you don’t get the right to a cooling-off period.

This includes when:

  • you buy certain types of goods like custom-made goods or perishable items

  • you buy from a private individual and not a business

  • you’re a business customer

  • you buy items by bidding at a public auction; an online auction is not a public auction because you cannot attend it. You should therefore get the right to cancel your purchase, when you buy from an online auction.


4. ‘Ownership of the goods supplied shall pass to the Customer when the Customer has paid the Company all sums due and payable under the order and until that time the Company may take appropriate action to recover the goods.’

4.1 All fitted stairlifts & products are subject to payment on completion.

4.2 If you do not pay on time, we can charge interest (at the Bank of England base rate at the time plus 2.5%) on the amount you owe (including VAT) from the date the payment was due until we actually receive it.


5.1 if any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may be made by the Company.
5.2 Goods supplied for individual disabled persons at present are not subject to VAT but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of disability.


6.1 The consumer will be advised  of any changes that may effect their original purchase decision.
6.2 All figures, speeds, measurements, capacities and other technical information and data contained in the Company’s advertising sales and technical literature are based on trials under test conditions and are provided for general guidance only.
6.3 The Company may warrant the exact specifications of goods supplied if so requested by the Customer, but to be valid such warranty must be agreed by the Company in advance of the order and recorded on the acknowledgement of order form.


7.1 This warranty does not affect the statutory rights of the Consumer. But if the Customer wishes to have the benefit of the Company’s warranty conditions, the Customer must comply with the provisions set out below. Any warranty given by the company / manufacturer is in addition to the consumers statutory rights.
7.2 In the event of a defect in the goods supplied becoming apparent within twelve months of the delivery date the Company either itself or by an authorised dealer/repair agent will affect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this warranty.

a) Breakdowns and callouts are prioritised and we will endeavour to attend whenever possible within 24 hours.
7.3 Any part repaired or replaced during the twelve-month warranty period is warranted for the duration of the new 12 month warranty for that part.

7.4 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.
7.5 On a defect occurring during the warranty period the consumer must notify the designated repairer immediately giving full information as to the problem and no use must be made of the goods and no alteration or unauthorised repairs made to the goods prior to inspection by the designated repairer.

7.6 Items of a consumable nature will not normally be covered during the 12-month warranty period unless such items have suffered undue wear as a direct result of an original manufacturing defect. These items include amongst others lubricants. motor brushes, upholstery.

Batteries will be covered by the warranty only where they have been charged and maintained fully in accordance with the manufacturer’s recommendations.
7.8 Under normal circumstances. no responsibility will be accepted where the goods have required repair or replacement as a direct result of
a) The goods or part not having been maintained in accordance with the manufacturers recommendations, where such exist and using only the specified original equipment parts.
b) The goods or part having been damaged by neglect, accident or improper use.

c) The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.
d) Fair wear and tear.


8. Neither party shall be under any liability for any delay, loss or damage caused wholly or part by act of God. governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act, matter or thing beyond its reasonable control, including failure by the other party to carry out the provisions of these Conditions.


9. All orders must be placed before 12am Monday to Friday, weekends are excluded. Same day fitting only applies to straight stairlifts with no power options on selected products.


10. All orders must be placed before 2pm Monday to Thursday, weekends are excluded. Next day fitting only applies on selected straight and curved stairlifts. The Company reserves its right at its absolute discretion to refuse an order placed by any Buyer.

Last updated: 03rd May 2023

If you have any questions about the BAW Stairlifts Terms & Conditions call us on 01449701122 to discuss.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of England. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.




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Unless otherwise stated, BAW Stairlifts and/or its licensors own the intellectual property rights for all material on BAW Stairlifts. All intellectual property rights are reserved. You may access this from BAW Stairlifts for your own personal use subjected to restrictions set in these terms and conditions.


You must not:

  • Republish material from BAW Stairlifts

  • Sell, rent or sub-license material from BAW Stairlifts

  • Reproduce, duplicate or copy material from BAW Stairlifts

  • Redistribute content from BAW Stairlifts


This Agreement shall begin on the date hereof.


Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. BAW Stairlifts does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of BAW Stairlifts,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, BAW Stairlifts shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

BAW Stairlifts reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.


You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant BAW Stairlifts a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of BAW Stairlifts; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to BAW Stairlifts. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of BAW Stairlifts's logo or other artwork will be allowed for linking absent a trademark license agreement.



Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.



Content Liability


We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.



Your Privacy


Please read Privacy Policy



Reservation of Rights


We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.



Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.



To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.


As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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